HOSPITALITY TRAINING 

'IMPRESS THE GUEST' TRAINING PROGRAM

Every hospitality organization needs well-trained employees. Guests expect it. Somewhere in the hustle, the hospitality staff tends to forget about the basic need of the customer.  The guest wants to be treated well, to have an unforgettable experience. 

As a matter of fact, there's a mushroom growth of restaurants and hotels all around the world. However, only those are untouched by competition who knows how to turn an experience into  

CUSTOMER DELIGHT.

The Image Launchpad believes in providing training to their Hospitality Clients in a holistic way which not only refreshes their knowledge on the table setting, mastering the menu course, dealing with complaints, fine-dine, and wine, etc. but also the tools and techniques to win the guests. 

RESTAURANTS

Service Fundamentals

Setting the Restaurant

The Restaurant Service System

Restaurant Table Service Sequence

Restaurant Beverage Service

Alcoholic Beverage Service

Restaurant Hosting Skills

Mastering the Menu Course

Dealing with Difficult Guests

Being aware of Allergens

Safety, Sanitation and Emergency procedures

Tailoring For Different Guests

Handling a Team and various types of waiters

Tailoring For Different Guests

Upselling

Dealing with Complaints

GET STARTED

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